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Insights Discovery 2.x FAQ
Insights Discovery 2.x FAQ
If you are experiencing any difficulties, please ensure that you have applied any necessary updates to your operating system and any third party software that Insights Discovery may be interacting with, such as printer drivers. You can usually find such updates on the original manufacturer's web site. Recommended updates for the Microsoft® Windows® operating system can be identified and installed using Microsoft's Windows Update web site.
How can I tell exactly which version of Discovery I have?
Start your copy of Insights Discovery, and from the Help menu
select About Insights Discovery. The resulting dialog box
will show which version of Discovery you have.
Discovery doesn't seem to be recognizing my HASP.
Please ensure that the HASP is firmly attached to your computer. Often it is
helpful to disconnect the HASP completely, then to re-attach it. If the HASP
is still not recognized, the HASP's device drivers may not be properly installed.
Please download and install the latest device drivers from the Support & Downloads section
of Aladdin Knowledge System's web site.
How can I update my HASP device drivers?
The HASP used by Insights Discovery is supplied by Aladdin Knowledge Systems,
and the current version of the HASP device drivers can be downloaded in Zip
files from the Support & Downloads section
of their web site. Support for the Zip file format is included in recent
versions of the Windows operating system. If your version of Windows does
not support Zip files directly, you may have to use a utility like WinZip®.
Where are my Insights Discovery credit units stored?
Insights Discovery credit units are stored in the HASP which you received with
your software. The HASP is a software protection device manufactured by Aladdin
Knowledge Systems. Such software protection devices are sometimes referred
to as "dongles".
Can I use Insights Discovery if I don't have the HASP attached
to my PC?
Insights Discovery 1.0 or 1.1 cannot be run successfully if you do not have
an Insights HASP attached to your PC. Insights Discovery 2.0 or later will
run without a HASP attached to your PC, but you will not be able to perform
any actions that require you to spend credit units, such as generating a new
Insights Discovery Profile.
Can I run Discovery on more than one PC but keep all my credit
units on one HASP?
If you want to run Insights Discovery on more than one PC, but only use one
HASP, you can do so. However, you will have to move the HASP from one machine
to another when you want to use Discovery on a different PC.
Can I create an electronic copy of a Discovery profile?
Electronic copies of individual reports can be created using commercially available
third party software which can "print" to Adobe® Portable Document
Format (PDF), such as Adobe® Acrobat® software.
For all versions of Adobe Acrobat below 5.0, we recommend that you use Acrobat Distiller with Insights Discovery for the best results.
For Adobe Acrobat 5.0 and above, we recommend that you use Acrobat PDFWriter with Insights Discovery for the best results.
The PDF file that is created can then be viewed using Acrobat® Reader® software, which is available for a range of computer platforms. Many computers will already have Acrobat Reader software installed, or it can be downloaded freely from the Adobe web site:
http://www.adobe.com/products/acrobat/readstep.html
When I print using Adobe Acrobat, some lines and bullet points
are missing. What can I do?
The Adobe Acrobat software includes two virtual printer drivers that you can
use to generate PDF files, Acrobat Distiller® and Acrobat PDFWriter. Which
printer driver you should use for best results with Insights Discovery depends
on the version of Adobe Acrobat you are using.
For all versions of Adobe Acrobat below 5.0, we recommend that you use Acrobat Distiller with Insights Discovery for the best results.
For Adobe Acrobat 5.0 and above, we recommend that you use Acrobat PDFWriter with Insights Discovery for the best results.
If selecting the alternative printer driver does not solve the problem, please refer to the support resources on the Adobe web site.
Discovery's tree view has disappeared, and I can't click on
the menus. (Applies to Discovery 2.0 and 2.0a.)
Please close Discovery and download ResetDiscoveryInterface.inf to
a folder on your hard disk. Click on your local copy of the file with the right
mouse button, and select "Install" from the resulting menu. It may
appear that nothing has happened, or you may see the hourglass cursor briefly.
However, when you restart Insights Discovery, your user interface should be
restored.
The error that caused this problem was identified and removed in Discovery 2.0b. Although the issue cannot be fixed by simply upgrading to Discovery 2.0b (ResetDiscoveryInterface.infmust be used to fix the problem if it has occurred), an upgrade will ensure that it does not happen again. Discovery 2.0b is a recommended upgrade.
When I try to run Discovery, it stops with the error message "Insights
Discovery was unable to open important system files." and prompts
me to reinstall. (Applies to Discovery 2.0, 2.0a and 2.0b.)
This error message usually indicates that incorrect path information is stored
in the registry, and contrary to what the messages suggest, the most likely
cause is that the software has been reinstalled to a different location than
the one originally used. The registry information in question is created by
the program when it is run and is not properly removed by the uninstallation
process.
To correct the registry details, download ResetDiscoveryPaths.inf to a folder on your hard disk. Click on your local copy of the file with the right mouse button, and select "Install" from the resulting menu. It may appear that nothing has happened, or you may see the hourglass cursor briefly. However, when you restart Insights Discovery, the error message should not recur. You will be required to reselect the Insights Discovery database you wish to work with when you restart Discovery.
Discovery crashes when I try to open a Discovery profile, with
the error message "Runtime error! Abnormal program termination".
(Applies to Discovery 2.0, 2.0a and 2.0b.)
This error occurs when Discovery attempts to display an unusually long title
in a small window. The problem can usually be worked around using the following
method:
- Maximize the Discovery window so that it fills your screen.
- Open an existing report which you have opened safely in the past. If you are unsure, try opening an Evaluator Review report, which should not cause any difficulties.
- Maximize the "safe" report's window so that it fills the main Discovery window.
- Try opening the report that caused Discovery to crash.
This work-around succeeds in almost all cases. In the unlikely event that Discovery still crashes when you try to open the report, try increasing your screen resolution before working through this procedure again.
When I try to delete an Evaluator from Discovery's tree view,
it doesn't go. When I try again, Discovery crashes. (Applies to Discovery
2.0, 2.0a and 2.0b)
The Evaluator is successfully deleted from the database the first time, but
the tree view is not updated properly. When you attempt to delete the Evaluator
a second time, it is not found and Discovery crashes.
If you want to be sure that the Evaluator has really been deleted, restarting Discovery will show the correct state of your database in the Discovery tree view.
How can I move my Discovery data to a different PC?
Your Discovery data is stored in one or more database files, which should be
transferred to an appropriate location on the new machine. If you are using
Insights Discovery 2.0 or later, the data is stored in one or more files
with the three-letter extension .DRD. Install Insights Discovery on the new
PC, then immediately transfer the data files from the old PC to the new one.
For Insights Discovery 2.0 or later, you can put the DRD file(s) wherever
is most convenient. A folder that will be regularly backed up is recommended.
If Discovery does not automatically find a DRD file in the new location,
it will prompt you to select one yourself, or to create a new one, when you
run it for the first time.
When starting Discovery I see an error message "Insights
Discovery failed to open the preferred reporting language database".
On June 25 th 2003, Microsoft issued an update to their "Jet" database
technology through the Windows Update web site and downloadable from other
locations. This update, displayed on the Windows Update web site as Recommended
Update for Microsoft Jet 4.0 Service Pack 7 (SP7), contains a bug which affects
access to Insights Discovery Reporting Language (DRL) files. The result is
that errors appear when Insights Discovery starts up and subsequently whenever
an attempt is made to switch to a different reporting language. No dedicated
solution for Insights Discovery 2.x will be developed. Discovery 2.x users should upgrade
to the most recent version of Discovery 3.
Please contact your nearest Insights office for more information about the upgrade.