Insights Toronto

Insights Discovery 3.x FAQ

If you are experiencing any difficulties, please ensure that you have applied any necessary updates to your operating system and any third party software that Insights Discovery may be interacting with, such as printer drivers. You can usually find such updates on the original manufacturer's web site. Recommended updates for the Microsoft® Windows® operating system can be identified and installed using Microsoft's Windows Update web site.

How can I tell exactly which version of Discovery I have?
Start your copy of Insights Discovery, and from the Help menu select About Insights Discovery. The resulting dialog box will show which version of Discovery you have.

Discovery doesn't seem to be recognizing my HASP.
Please ensure that the HASP is firmly attached to your computer. Often it is helpful to disconnect the HASP completely, then to re-attach it. If the HASP is still not recognized, the HASP's device drivers may not be properly installed. Please download and install the latest device drivers from the Support & Downloads section of Aladdin Knowledge System's web site.

How can I update my HASP device drivers?
The HASP used by Insights Discovery is supplied by Aladdin Knowledge Systems, and the current version of the HASP device drivers can be downloaded in Zip files from the Support & Downloads section of their web site. Support for the Zip file format is included in recent versions of the Windows operating system. If your version of Windows does not support Zip files directly, you may have to use a utility like WinZip®.

Where are my Insights Discovery credit units stored?
Insights Discovery credit units are stored in the HASP which you received with your software. The HASP is a software protection device manufactured by Aladdin Knowledge Systems. Such software protection devices are sometimes referred to as "dongles".

Can I use Insights Discovery if I don't have the HASP attached to my PC?
Insights Discovery 1.0 or 1.1 cannot be run successfully if you do not have an Insights HASP attached to your PC. Insights Discovery 2.0 or later will run without a HASP attached to your PC, but you will not be able to perform any actions that require you to spend credit units, such as generating a new Insights Discovery Profile.

Can I run Discovery on more than one PC but keep all my credit units on one HASP?
If you want to run Insights Discovery on more than one PC, but only use one HASP, you can do so. However, you will have to move the HASP from one machine to another when you want to use Discovery on a different PC.

Can I create an electronic copy of a Discovery profile?
Electronic copies of individual reports can be created using commercially available third party software which can "print" to Adobe® Portable Document Format (PDF), such as Adobe® Acrobat® software.

For all versions of Adobe Acrobat below 5.0, we recommend that you use Acrobat Distiller with Insights Discovery for the best results.

For Adobe Acrobat 5.0 and above, we recommend that you use Acrobat PDFWriter with Insights Discovery for the best results.

The PDF file that is created can then be viewed using Acrobat® Reader® software, which is available for a range of computer platforms. Many computers will already have Acrobat Reader software installed, or it can be downloaded freely from the Adobe web site:

When I print using Adobe Acrobat, some lines and bullet points are missing. What can I do?
The Adobe Acrobat software includes two virtual printer drivers that you can use to generate PDF files, Acrobat Distiller® and Acrobat PDFWriter. Which printer driver you should use for best results with Insights Discovery depends on the version of Adobe Acrobat you are using.

For all versions of Adobe Acrobat below 5.0, we recommend that you use Acrobat Distiller with Insights Discovery for the best results.

For Adobe Acrobat 5.0 and above, we recommend that you use Acrobat PDFWriter with Insights Discovery for the best results.

If selecting the alternative printer driver does not solve the problem, please refer to the support resources on the Adobe web site.

How can I move my Discovery data to a different PC?
Your Discovery data is stored in one or more database files, which should be transferred to an appropriate location on the new machine. Insights Discovery 3.0 or later stores the data in one or more files with the three-letter extension .DRD. Install Insights Discovery on the new PC, then immediately transfer the data files from the old PC to the new one. For Insights Discovery 3.0 or later, you can put the DRD file(s) wherever is most convenient. A folder that will be regularly backed up is recommended. If Discovery does not automatically find a DRD file in the new location, it will prompt you to select one yourself, or to create a new one, when you run it for the first time.

When starting Discovery I see an error message "Insights Discovery failed to open the preferred reporting language database".
On June 25 th 2003, Microsoft issued an update to their "Jet" database technology through the Windows Update web site and downloadable from other locations. This update, displayed on the Windows Update web site as Recommended Update for Microsoft Jet 4.0 Service Pack 7 (SP7), contains a bug which affects access to Insights Discovery Reporting Language (DRL) files. The result is that errors appear when Insights Discovery starts up and subsequently whenever an attempt is made to switch to a different reporting language. We have developed the Insights Discovery 3.0.1 Refresh 1 patch to resolve this issue.